Returns & Exchanges

At Braun Büffel, we are committed to the highest standards of craftsmanship and want you to be completely satisfied with your purchase. If you are not entirely happy with your leather goods, you may return or exchange eligible items within 14 days of receipt.

1

Initiate Return

Contact our customer service team or log in to your account portal to request a Return Authorization (RA) number for your order.

2

Prepare Package

Place the unused item in its original packaging, ensuring all protective fillers, dust bags, and authenticity cards are included to prevent damage during transit.

3

Ship Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, keeping a copy of the tracking number for your records.

4

Quality Inspection

Once received, our artisans will inspect the item to verify its condition, after which your refund or exchange will be processed within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing