Frequently Asked Questions
Everything you need to know about your Braun Büffel purchase.
How do I care for my Braun Büffel leather products?
To maintain the longevity of your leather goods, avoid prolonged exposure to direct sunlight and moisture. We recommend using a high-quality leather conditioner every few months and storing items in the provided dust bag when not in use.
What is the standard shipping timeframe?
Orders are typically processed within 1-2 business days. Domestic shipping generally takes 3-5 business days, while international delivery times vary between 7-14 business days depending on the destination.
Does Braun Büffel offer a warranty on its products?
Yes, all our products come with a 12-month limited warranty covering manufacturing defects. This does not cover normal wear and tear, accidental damage, or unauthorized repairs.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of receipt, provided the items are in their original condition, unused, and with all tags and packaging intact.
Are the colors on the website accurate to the physical product?
We strive to display our products as accurately as possible. However, due to the natural characteristics of premium leather and variations in monitor settings, slight color differences may occur.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional digital payment methods as indicated during the checkout process.